Customer Support
The Burdick brand of cardiology diagnostic devices have a well-earned reputation for solid product engineering, excellent technical support and superior customer service. In fact, it's common to find early versions of our products working reliably in the field, long after their production has been discontinued. We are particularly proud of our team of support personnel - all are dedicated to your complete satisfaction.
We offer a wide choice of product support programs to accommodate different budgets and needs. These programs help control costs while ensuring that the products are maintained to current factory specifications and perform to expectations.
But it's the way our service and support programs are delivered, that provides you with real advantages:
Easy Access. When you have a technical problem, you need access, and you need it now. We field two separate domestic call centers that use state-of-the-art call center technology with voice activated product selection and skills-based routing for speedy access to a specialist trained in your specific product.
Technical Expertise. Our service team members are extensively trained on product technologies and have earned Microsoft Certifications. When it comes to understanding the technical and clinical environment where our products are deployed, our employees have the right qualifications.
Local Direct Service. Our field service organization has locations in major metropolitan centers throughout the U.S. and our Field Service Engineers are selected for their technical strengths, experience, and customer satisfaction commitment.
Protecting Your Investment. When properly maintained, our products have been proven to be an excellent investment. Decades after competitive products have been retired, our products still provide clinical value and reliability - a testament to our solid engineering and support competencies. Our support programs can help assure that your equipment is well maintained and your investment protected.
Comprehensive Coverage Options. We offer a wide variety of coverage options to assist you - from comprehensive coverage to in-house biomedical support - we can design a program around your needs.
